Currently we provide NO MOQ test order service for team type dropshipers, if you have stable orders, or confident about your product we can also work with you

The time it takes to prepare a quote depends highly on the product itself. We typically respond in 1 to2 business days, but sometimes it may take longer, and we may reach out for additional questions. 

The reason we take longer than other suppliers is that for every product we call the factory (rather than just source on Alibaba) to ensure we start with a good relationship and ensure best quality of products sourced.

Pretty much! If it is made in China we can source it. Even if it is not yet made in china we have the experience to provide full custom product development and manufacturing suppo

We quote you on the total order cost, including the product cost and shipping cost for each country. There are no additional hidden fees on top of these costs.

We accept bank transfers directly to our China account. We suggest that you use www.transferwise.com for the easiest and cheapest way to transfer funds

We Suggest for you to pay for roughly ~3-5 days worth of orders upfront (or 500 orders worth if you choose that route). Once you send us the confirmation screenshot of the payment we will start ordering inventory for you. However, we cannot start fulfillment until the payment arrives at our account (usually 2-5 days, depending on the country)

This is NOT a deposit - once we start fulfilling we will continue to calculate as your balance our shopify app Wallet. Once your balance gets too low or negative our team will let you know. As long as you make another transfer (and provide us the screenshot) within one business day we will continue to stock inventory and fulfill it for you.

We can offer you suggestions for content creators. However we highly suggest that you do NOT work with a company in China. While technically able, we find that there is too much of a cultural difference, and your results will be much better if you find a western-based content creator.

Yes, once you are ready to take a generic product to the next level, we can work directly with the factory to customize every component or feature to your liking, or based on your customer feedback. We help to customize products one individual component at a time so that you get the best return from your investment. Pricing, lead time, and MOQ depends on exactly what you wish to do, but we consistently negotiate some of the best prices and production schedules for our clients.

We use a variety of special lines that hand off to individual last mile services in each destination country. While we have some preferred partners, we are always testing out new lines to maximize our shipping efficiency for each country and client's needs.

The following are expected shipping times (Please note we are experiencing delays due to COVID):

Express Services (real days, except for Sundays)

• United States Express 5 to 8
• United Kingdom Express 3 to 6
• France Express 5 to 8
• Germany Express 5 to 8
• Italy Express 5 to 8
• Spain Express 5 to 8

Regular services (real days, except for Sundays)

• United States 7 to 12
• United Kingdom 6 to 10
• France 6 to 10
• Germany 6 to 10
• Italy 6 to 10
• Spain 7 to 12
• Netherlands 6 to 10
• Belgium 6 to 10
• Luxembourg 6 to 10
• Ireland 7 to 15
• Bulgaria 7 to 15
• Croatia 7 to 15
• Czechia 7 to 12
• Estonia 7 to 15
• Finland 7 to 15
• Hungary 7 to 15
• Latvia 7 to 15
• Lithuania 7 to 15
• Malta 7 to 15
• Poland 6 to 10
• Portugal 7 to 15
• Romania 7 to 15
• Slovakia 7 to 15
• Slovenia 7 to 15
• Sweden 7 to 12
• Austria 7 to 12
• Denmark 7 to 12
• Australia 7 to 12
• Canada 7 to 12

Please note that during extremely busy seasons or during extraordinary events you may expect some limited delays.

During the Coronavirus pandemic we are experiencing delays of up to 0-4 days on express services and 3-10 days on regular services depending on the country

When we have stock of your product we process all orders within 6 to 24 hours

When we first work with a product it may take between 1 to 4 business days to stock your first batch. Once you have consistent volume we will continue to order batches of inventory ahead without you having to worry about it. However, please keep us in the loop with your marketing activities so we know when to scale up or scale down our ordering.

We process orders every day, and there are no weekends, and there will be employees working overtime in the warehouse in China during holidays.

We typically respond to all client communications Monday to Saturday and urgent issues on Sundays. However, please allow us for up to 24 hours to respond to questions.

Yes. In fact that is how we achieve faster efficiency than other agents - we purchase inventory in bulk given your current and projected daily orders so we can fulfill as fast as possible as your orders come in

Yes, we only use shipping services that provide accurate tracking details. Non-trackable shipping methods, though cheaper are high unreliable and we do not believe they provide a good enough experience for your customer

While it is possible, they would have to return to our China based warehouse which is typically extremely expensive and may take a very long time. We suggest that you have customers return to your own address or tell them to keep the product.

Due to very high demand for our services we have a waiting list for new quotes and are highly selective about who we work with. Fill out our form with as much information as possible and we will get back to you if you are a good fit.

Generally we cannot send products that are over 60cm in length,Such product sales agents will give you feedback in time

We always source from large, established factories with a strong track record, and make sure that they have in place proper QC (quality control) processes. Additionally, we conduct our own QC to ensure that the products we are shipping out are of high quality. Sometimes though, especially for newer products on the market, there may be some unforeseen defects. In these cases please provide us your customer feedback and we will continue to iterate with our factory to ensure constant improvements to make sure you have the best version of the product currently on the market.

Maybe, probably not. We operate a high end service and have very high operational costs associated with our process and we charge a (reasonable) premium for our services.

If you are looking for the cheapest prices possible, then we are not a good fit. However, if you are looking for the best partner to help your business scale massively and care about quality, efficiency, and transparent communications, then we are the perfect fit.

Yes, in our Shopify app, we can generate invoices based on order data. In addition, the product cost and logistics cost of each order can be exported. These can all be created without you paying. You can also export to PDF format and XLS format

Yes, we offer a whole range of private labeling support, including branded inserts, branded stickers, customized instruction booklets, custom packaging, and more. Pricing, lead time, and MOQ depends on exactly what you wish to do, but we consistently negotiate some of the best prices and production schedules for our clients.

Yes, if you have a product of your dreams that you want to bring to the market we offer full end to end support from factory selection, to product development support, to manufacturing management. Pricing, lead time, and MOQ depends on exactly what you wish to do, but we consistently negotiate some of the best prices and production schedules for our clients.
In our shopify app system, you can easily obtain and customize pictures, texts and other data

Support global transportation, but some products and logistics channels do not support island countries

Generally, it is skype, WhatsApp, slack...
If it is an individual, we will create a group, and the agent colleagues will create invoices in the group every day, provide services such as quotations, and order fulfillment will be displayed in our Shopify app. If it is a team (testing products every day and a large number of orders), we have a dedicated agency business group to provide services and serve together through Slack and other tools.

Our team prides itself on providing the best service in order fulfillment, and for your peace of mind we guarantee the following:

• Any products damaged or broken on arrival will be resent by us(Within two weeks of arrival)
• Any packages that are lost in customs will be resent by us
• Any packages that are completely lost in transit will be resent by us

What we do not guarantee:

• Packages lost because the buyer inputted their addresses incorrectly
• Packages lost / returned because the buyer refused the package for whatever reason and marked returned to sender
• Packages not deliverable because buyer was not able to receive the package after multiple attempts
• Products that become defective after prolonged usage
• Packages that arrive after the expected shipping time during periods of unexpected delays (logistics chain disruptions, extraordinary events, etc.)

tracking number will be automatically fulfilled to your store, or it can be fed back to you in a separate form.
The feedback tracking number can be before or after shipment.

Our primary fulfillment center is based in Yiwu, China with a secondary fulfillment center in Shenzhen, China.

Yes, our system supports multiple store management, combined packages, and multiple products sent together. Reduce freight costs.

Yes, Our system supports multiple logistics solutions to return the order price and compare it with the logistics time. This can give you more choices