Dropshippinglite.com will provide a full refund for any for the following cases:

Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to Dropshippinglite.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail, please check the shipping for China Post Registered Air Mail here) for rest of the world if:

• customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)
• You have checked the tracking number and it doesn’t show any move or information.
• Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.
• Screenshot of customer complains or e-mail stating they haven’t received the order.

Delivered Orders: If any drop shipping orders had been delivered within maximum delivery time (counting basing on our shipping time calculator) and more than 38 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days), You will not be allowed to open dispute anymore.
For wholesale orders had been delivered within maximum delivery time (counting basing on our shipping time calculator) and more than 7 days (meaning counting from the date order dispatched + maximum delivery time + 7 days), You will not be allowed to open dispute anymore.
Damaged Orders: Dropshippinglite.com will provide a full refund/replacement if:

• Orders arrived damaged.
• Order arrived damaged but the customer doesn’t want the replacement to be sent.
• For electronic products, drop shipper should open the dispute in 7 days after received

You Need to Operate on Dropshippinglite.com:

• Open dispute on Dropshippinglite
• Photos of the damaged item to prove damage.
• Screenshot of the e-mail or dispute received.

 The products might need to be returned to Dropshippinglite if our Dispute Operation Team asks for a return on the After Sales Service Center.
Bad Quality: Dropshippinglite.com will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

•  Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.

You Need to Operate on Dropshippinglite.com:

•  Open dispute on Dropshippinglite APP
•  Photos of the items received from buyer to prove imperfections.
• Screenshot of the e-mail or dispute received.

The products might need to be returned to DROPSHIPPINGLITE if our Dispute Operation Team asks for a return on the After Sales Service Center.
 For parts missing, Dropshippinglite only accepts resend it instead of the full refund.
Shipping Method Limits: Some shipping methods will be untrackable when orders arrived at some Countries, State, City, Dropshippinglite will not accept any dispute when you choose shipping method and ship to the limit countries. And Dropshippinglite will not recommend you to use those shipping methods when delivery countries are limited

• China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
• HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
• DHL: Remote address will charge additional cost, we will contact you once found it.

Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.
You can still open a dispute with reasons except for delivery as usual.

You Need to Operate on Dropshippinglite.com:

• Open dispute on Dropshippinglite APP
• Photos of the items received from the buyer to prove the complaints.
• Screenshot of the e-mail or dispute received.

The dispute which is not Dropshippinglite faults: Dropshippinglite will not accept any disputes that buyer received with reasons as below, because the description is defined by drop shippers’ end and Dropshippinglite will ship the correct products that most of your customers like it, and also it is approved by your end.

• The buyer does not like it.
• The description is not real.
•  Products smell unusual.
• The buyer ordered the wrong items or SKU.
• The shipping address provided incorrectly.

Products returned to Dropshippinglite warehouse:
Contact the account manager, obtain our warehouse address, provide the buyer address, and obtain the buyer logistics number for the account manager.