Note:  For regular products, except for shipping issues, all other after-sales claims must be   submitted within 14 natural days from the date of delivery according to our system; 

Refund or resend services will be provided only under the following cases. Please review carefully, contact your agent and provide the evidence needed before submitting any dispute.

For electronics (e.g., earphones, speakers, small appliances), the after-sales period is        7 days from the date of delivery. Based on the time shown in our system.

I. Shipping Issues (Full Refund or Resend)

1. Parcel Delay or No Tracking Update

  • Normal Countries (Most Countries)
    • Refund Conditions:
      • If the tracking does not update for more than 30 days, you may apply for a refund or resend.
      • The application window is 30 days after the 30-day shipping period.
    • Non-Refundable Situations (Customer’s Responsibility):
      • Incorrect address or shipping information provided by the buyer
      • Buyer failed to pick up the parcel on time
      • Incorrect tax ID, ID number, or related buyer information
    • Refundable Situations (Our Responsibility):
      • Parcel lost by logistics
      • No tracking update for over 30 days
  • Special Countries & Regions (e.g., Brazil, Mexico, Chile, Colombia, remote islands in Europe and America)
    • Refund Conditions:
      • If the tracking does not update for more than 60 days 
      • Application must be made within 30 days after the 60-day period
    • Only valid if not caused by the buyer

2. Parcel Marked as “Returned to Sender” or “Undelivered”

  • Oversea returnship is not supported.
  • If the parcel is returned to our overseas warehouse, it can be re-delivered within the specified time, and a re-delivery fee of 7$ will be charged.
  • Provide screenshots from the courier tracking system as evidence.
  • Time calculation starts from the shipping date according to our system, not the order date.

3. Package Not Received by Customer

  • Provide screenshot of complaint
  • Email proof indicating the customer has not received the package

II. Product Damage: clear photos or videos required

  • Full Refund
    • Damaged:
      • If the product is severely damaged and unusable, we will provide a full refund or resend
      • e.g.

  • Partial Refund
    • For multi-item packages:
      • If only a few products are damaged, only the cost of damaged items + corresponding shipping will be refunded.
    • Minor sewing defects (e.g., stains, loose threads that do not affect usage):
      • Subject to negotiation with your agent.
      • e.g.

III. Product Errors (Wrong Item Shipped)

  • Full Refund
    • Our responsibility
      •  E.g., wrong version/color/style/size shipped without confirmation
      •  Submit real product photos + outer packaging images as evidence
  • Partial Refund
    • If only some items in a multi-product order are incorrect or if some parts/accessories are missing
    • We only support resending missing parts or partial refunds

IV. Customs Clearance Issues

  • If customs detain the package due to infringement or violations, the buyer may be required to provide a sales website or other evidence..

V. Non-Supported After-Sales Situations

  • We do not provide after-sales services in the following cases:
    • Buyer provided wrong address or information
    • Buyer refused delivery or failed to collect on time
    • Customer request based on personal preference (e.g., dislike, change of mind)
    • Minor defects that do not affect product use (e.g., small scratches, packaging dents)
    • Customer failed to provide clear evidence (photos, videos, tracking screenshot)
    • Return requests without valid reason

VI. Fragile Products (Lamps, Glass Items)

  • Products Over $20/order
    • Due to high costs, no after-sales service is provided for such items
    • If we send the wrong item, we will arrange a replacement
  • Products Under $20/order
    • Only one-time after-sales service is provided:
      • If damaged: refund based on damage severity (must confirm with agent)
      • If lost in transit: resend for free
      • Second after-sales request for the same item is not supported

VII. How to Apply for Refund or Resend

  • To initiate a claim, please contact your agent and provide the following:
    • Order number
    • Detailed reason (e.g., wrong size, color, item; product damaged)
    • Clear photo or video evidence
    • Tracking number screenshot (must be provided)

Note:  We will process your request and respond within 48 hours.

If you insist on returning goods after being informed of the policy, you may incur customs or destruction fees, which we will not cover.

VIII: Additional Notes

  • Volume-weighted shipping charges may apply to oversized items.
  • Contact your agent for:
    • Warehouse address
    • Buyer’s shipping address
    • Tracking number
  • Shipping Method Limits:
    • Some shipping lines will be untrackable when orders arrive at limited regions, we will not accept any dispute on such occasions.
    • Not recommended shipping methods when delivery countries are limited:
    • China Post Registered Air Mai: US, UK, CA, AU, FR, DE, BR, etc.
    • HKpost: US, UK, CA, AU, FR, DE, BR, etc.
    • DHL: Remote address will charge additional cost